Skip to main content

Troubleshooting Reservation Access & Payment Issues

Accessing my booking information. Making payments.

Updated over 11 months ago

Overview

Can’t access your booking or complete your payment? Try these steps.

Steps to Fix Login Issues

  1. Ensure you’re using the correct email.

  2. Check for a verification email. If you don’t receive one, check your spam/junk folder.

  3. Try another browser or device.

Payment Troubleshooting

  • Card declined? Check your billing details and try again.

  • Payment page won’t load? Refresh the page or clear your cache.

If the issue persists, contact support at concierge@epicurate.vip.


Did this answer your question?