Skip to main content
All CollectionsAccount & Troubleshooting
Troubleshooting Reservation Access & Payment Issues
Troubleshooting Reservation Access & Payment Issues

Accessing my booking information. Making payments.

Updated over a week ago

Overview

Can’t access your booking or complete your payment? Try these steps.

Steps to Fix Login Issues

  1. Ensure you’re using the correct email.

  2. Check for a verification email. If you don’t receive one, check your spam/junk folder.

  3. Try another browser or device.

Payment Troubleshooting

  • Card declined? Check your billing details and try again.

  • Payment page won’t load? Refresh the page or clear your cache.

If the issue persists, contact support at concierge@epicurate.vip.


Did this answer your question?