Overview
Your booking is confirmed once payment is completed. Follow these steps to finalize your reservation.
How to Make a Payment
Access Your Booking
Click the link provided in your confirmation email or log in to your Epicurate account.
Log in to Your Account
Use your email to sign in. If prompted, enter your verification code.
Submit Payment
Scroll down to the "Reserve Now" button.
Enter your payment details and confirm.
How Payments Work
A 30% deposit is required for bookings made 15 or more days from your event start date.
For events starting within 14 days or less, full payment is required at the time of booking.
The balance of payment is due 14 days prior to your event date and will be processed automatically using your payment method on file.
If your service is adjusted for any reason (adding or removing a service, adding optional gratuity, etc.) any amounts owed or refunds due will be processed automatically 5 days after your event using your payment method on file.
Troubleshooting Payment Issues
Card declined? Ensure your billing info is correct and retry.
Payment page not loading? Try using a different browser or clearing your cache.
For assistance, contact us at concierge@epicurate.vip.
Article 5: How to Get a Personalized Recommendation
Overview
Not sure which experience to book? We’re happy to curate recommendations just for you!
How to Request Personalized Recommendations
Fill Out Our Short Questionnaire
Tell us about your interests, group size, and preferred experience type. [Insert Link to Form]
Receive Your Custom Recommendations
We’ll handpick options tailored to your preferences.
You’ll receive a personalized recommendation page with details.
Book Your Experience
Once you’ve chosen an experience, follow the booking steps to secure your reservation.
Need help? Contact our concierge team at concierge@epicurate.vip.
Article 6: How to Book an Event
Overview
Planning a private or corporate event? Here’s how to book a seamless Epicurate experience.
Steps to Book an Event
Submit an Event Inquiry
Visit our Private Events page: [Insert Link]
Fill out the event request form with your details.
Receive a Custom Proposal
Our team will match you with top providers.
We’ll send you a proposal outlining available options.
Confirm Your Event with Payment
Once you select a provider, you’ll receive a payment link to secure your date.
For event planning assistance, reach out to concierge@epicurate.vip.
Article 7: Troubleshooting Login & Proposal Access
Overview
Having trouble logging in or accessing your proposal? Follow these steps.
How to Log In & View Your Proposal
Click the proposal link in your email.
Log in using your registered email.
If prompted, check your inbox for a verification email and click the link.
Troubleshooting Tips
Not receiving the verification email? Check spam/junk folders.
Error logging in? Try clearing your browser cache or using a different device.
Still stuck? Contact our support team at concierge@epicurate.vip.
Article 8: Troubleshooting Reservation Access & Payment Issues
Overview
Can’t access your booking or complete your payment? Try these steps.
Steps to Fix Login Issues
Ensure you’re using the correct email.
Check for a verification email. If you don’t receive one, check your spam/junk folder.
Try another browser or device.
Payment Troubleshooting
Card declined? Check your billing details and try again.
Payment page won’t load? Refresh the page or clear your cache.
If the issue persists, contact support at concierge@epicurate.vip.
These are now fully aligned with your help desk needs! Let me know if you’d like any additional tweaks. 😊
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