We understand that plans sometimes change. If you do need to cancel your booking for any reason, the cancellation policy is as follows:
If you cancel 31 days or more ahead of the event, your deposit is fully refundable.
If you cancel 30 days or less from the event, your deposit is non-refundable.
At 10 days prior to your event, your booking is non-refundable.
All cancellation requests must be received in writing and we always recommend making sure you purchase travel insurance.
You may email your experience provider directly using the contact details on your booking page. Alternatively, you may contact our Concierge team via email or chat for assistance.