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What Is Your Cancellation Policy?
What Is Your Cancellation Policy?

Can I cancel my experience booking?

Updated over a week ago

We understand that plans sometimes change. If you do need to cancel your booking for any reason, our cancellation policy is as follows:

  • If you cancel 30-days or more before the date of your event, your deposit may be used to reschedule your event for an alternative date.

  • If you cancel less than 30-days from the date of your event, your deposit is non-refundable.

  • Final balances are charged 7-days prior to an event date, at which time they are non-refundable.

  • Each of our experience providers are fully independent and may have their own terms of service, so please check directly with your booked experience provider if you have any specific questions regarding an event cancellation.

All cancellation requests must be received in writing. You may email your experience provider directly using the contact details on your booking page. Alternatively, you may contact our Concierge team via email or chat for assistance.

*Please note, all refunds will be less processing and booking fees.

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